FAQs

Regarding returns/cancellations due to customer’s convenience, we will do the following. In a case please contact us by email to the following “INQUIRY”. 

1. If we have not shipped the product at the time of us being contacted, we will accept refunds and cancellations to your entire purchase back to your credit card.
2. After the product has been shipped when you contact us for cancellation, please return the product when arriving. Please bear with the shipping cost for when return shipping. With the arrival of your product, we will refund the product prices minus the shipping cost back to your credit card.
3. Returns/cancellation; we will refund the amount after deducting the shipping fee only if you have contacted us within 7 days of receiving products. Please understand that customers will be responsible for shipping costs for products being returned.

In any case of damage, dents, dirt and etc. upon arrival, we will exchange it with another product, please contact within 7 days after delivery date.

If you have returned the product in an unopened state, we will refund only the product price (excluding shipping fee) for returns due to customers own reasoning such as wrong or different order. Please understand you are responsible for the shipping costs for returning products.