FAQs

4. SHIPPING AND DELIVERY

Purchased items will be shipped from Hawaii on USPS or YAMATO TRANSPORT depending on the day of purchase was made. Delivery time on average would be 10 days to 2 weeks. In addition, please understand the delivery may be delayed depending on the delivery address and status. Please note the delivery may be delayed during holiday periods in the US (Thanksgiving, Christmas, etc.).

Shipping costs are determined by the weight of the product purchased.

We will calculate and display the shipping cost before checkout, so you can check before confirming the order. We also display the weight of each product so you can shop while calculating your approximate shipping cost.

Basically your product will be shipped by the registered mail (USPS or YAMATO TRANSPORT) depending on weight, but you will be given the option to choose “NO TRACKING” up to 60oz (1700g) in weight.

If selected “NO TRACKING” you will not receive a “TRACKING NUMBER”. It is not possible to track your product until arrival and compensation will not be provided in the event that it does not arrive.

When selecting “RECEIVE AT SHOP (HAWAII)” the shipping cost will be zero. Please let us know your pick up time as the products you have purchased will be kept in stores. Details will be sent by email.

Depending on the total amount of your purchase, you may have to pay customs and consumption tax. Please make those payments directly to the shipping company.

If you chose “NO TRACKING”, you can check with the shipping status by our shipping contact, but you will not be able to check the shipping status.

Registered mail will be shipped by USPS or YAMATO depending on weight. In the case of USPS its possible to track the departure from the united states to japan, but after you will only be able to confirm the notification of the completion of shipment to the addressee. Dispatch by YAMATO TRANSPORT can be tracked with a tracking number.

If your product does not arrive, we will send the same product again, but please keep in mind if there is no stock left of the purchased product we will have to give you a refund. Please contact us by email if the product does not arrive to you after 30 days.

If you choose to ship without tracking, we will not be able to respond if you don’t receive the product. Please select shipping method after consent.